Return
Not sure about your decision?
It's easier to order a television online than a carpet, because you can see the TV clearly from the photo and its specifications are easy to check from the product description. In contrast, buying a carpet online can sometimes be difficult as the photos do not always accurately reflect how the carpet will look in your home. Although we do our best to take lifelike photos of the carpet, but it can happen that it looks different in reality. This can be due to a number of reasons, such as sunlight hitting the carpet, different light sources or even shadows which can affect the colour tone of the carpet. Different online images and monitor settings can also distort the colours, making it even more difficult to accurately judge the carpet. TIt is therefore important to understand that the actual appearance and colour of the carpet is likely to be slightly different from what you see in the images. While the colours and shades may appear different in real life, the feel of a hand-knotted rug is also important. The feel, softness and texture of the carpet gives a sensation that cannot be fully conveyed in an online image. So, if you are buying a carpet that you will often walk barefoot on, the tactile experience can be important and can only be felt in person. In order to help our customers make the best decision, we try to provide as detailed descriptions and product information as possible for each carpet. We also offer the opportunity to purchase carpets in person at our carpet warehouse, so that potential Buyers can see and feel the carpets in person.
Try it in your own home!
Order your favourite carpet, we will deliver it to your door free of charge (over 263€). Customer satisfaction is our top priority, so we give you 30 days to decide if the carpet you have chosen is right for you. This way we can make sure you are completely satisfied with your purchase. If you're not satisfied with the carpet you've ordered, don't worry, all you have to do is repack it and we'll arrange the return delivery, which is free of charge. We believe that all our customers have the right to be sure that the carpet they choose is a perfect match for their home and their ideas. That's why we offer you the option of a risk-free purchase, which includes easy and free returns if for any reason you are not satisfied with your carpet. Buying carpets online is a simple and convenient experience, as all you have to do is select the right carpet for the style and size of your home and we'll make sure it arrives at your doorstep in 3-5 working days. With free returns, we want you to have the confidence to order the carpet of your dreams, and if for some reason it's not right, you can return it without any hassle. Our customer service is always on hand to help you with any questions or problems you may have.
How can I return the carpet to CarpetDepo?
Before sending the carpet back, please contact us for return information: info@carpetdepo.com
The carpet must be returned in perfect condition. Repack the carpet carefully. When the product is returned, we will refund the price of the product to the same credit card or account from which the product was paid. If you paid by cash on delivery please send us an account number. We will need a collection date and a 4 hour window when the courier can collect the carpet from you. Please include the collection address and telephone number. Please include the invoice in the parcel.
Shipping
Our carpets are delivered by DPD or GLS international courier. Once dispatched, the courier will send a notification to your e-mail address of the delivery date. If the delivery date does not suit you, you can change it. You can find out more about this in the e-mail. The courier service will try to deliver the parcel two times.
Order
You can purchase your carpet by clicking on the "Buy now" button. The selected carpet will be added to your shopping cart, where you can check the contents of your cart by clicking on the "Checkout" button. If it is correct, we will ask for your details and payment method by clicking on the "Order" button. You can register to make your next order easier, or you can purchase without registering. By clicking the "Next" button, you will be taken to the order summary page where you can add a comment to the supplier. If everything is correct, you can submit your order by clicking on the "Place Order" button.
Delivery time
As all our products are in our warehouse, delivery time in EU countries is usually 3-5 working days from the date of dispatch. We inform our customers about the order process by e-mail.
Delivery fee
Our system will automatically calculate delivery charges according to your country. The fee depends on the value of all the products in the basket. Up to 263 € the delivery charge is 12 €, above 263 € free. We can only calculate the delivery charge based on the total amount of this data, so you can view the delivery charge for the selected products by entering them in your shopping cart before you place your order.